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How to Configure 'Awaiting Fulfillment' for Order Downloads in Webgility Desktop

This article helps Webgility Desktop users manage order downloads from BigCommerce by enabling and verifying the use of the “Awaiting Fulfillment” status. It provides a step-by-step guide to ensure that only paid and unprocessed orders are imported into Webgility Desktop, especially when using third-party fulfillment integrations.

Understanding 'Awaiting Fulfillment' in BigCommerce

In BigCommerce, 'Awaiting Fulfillment' refers to orders that have been successfully placed and paid for, but have not yet been processed or shipped. Enabling this setting ensures your integrations only work with actionable orders, streamlining your workflows.

Step-by-Step Instructions

Step 1: Access and Modify Order Download Settings

  1. Log in to Webgility and go to Connections > Sales Channel > Settings.

  2. Under Download Settings, click Select which orders to download to Webgility.

  3. In the list of order statuses, look for ‘Awaiting Fulfillment’.

  4. If visible, enable the checkbox to allow download of orders with this status.

  5. Click Save to apply the changes.

Note: If the ‘Awaiting Fulfillment’ status is not visible, proceed to Step 2 below to refresh your settings.

Step 2: Download Latest Sales Channel Settings

  1. Navigate to Connections > Get latest data and settings.

  2. Click Download Sales Channel settings.

  3. Select Download Data to fetch the most recent configuration.

Step 3: Verify and Re-enable 'Awaiting Fulfillment'

Once the data download is complete, repeat Step 1 and check if ‘Awaiting Fulfillment’ now appears in the list of order statuses.


If visible, enable it for order download and click Save.

Note: Refreshing your Sales Channel data ensures Webgility syncs with the latest available statuses in BigCommerce. If the status still doesn’t appear, check your BigCommerce admin panel to ensure it’s enabled or contact support for assistance.

Notes

  • This configuration ensures data integrity and avoids fulfillment errors by restricting processing to appropriate orders only.

  • If your interface looks different, BigCommerce may have updated their layout—refer to the most recent admin guide or help articles for UI support.