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How to Cancel My Subscription - Webgility Online

This article guides Webgility Online users who wish to cancel their subscription. While Webgility encourages users to reach out if they are facing challenges so the team can assist in resolving any issues this guide supports those who have made the decision to proceed with cancellation. It walks users through accessing the Webgility customer portal, navigating to the subscription management section, and completing the cancellation logging process.

Overview:

It is always hard for us to see a Webgility Online user cancel their subscription. If you are facing challenges with Webgility Online and wish to give us a chance to resolve your concerns. We will be happy to work with you to remedy any issues on our highest priority. However, if you still wish to cancel your subscription, please follow the steps shared below.

Login to your Webgility customer portal. Go to: - https://portal.webgility.com/login.php

 

After logging into your account, navigate to Plan & Usage. Then click on Modify Plan



Click on the Cancel Subscription option and Continue


Please select your reason for cancellation and Confirm Cancellation:



Your cancellation request will be locked, and your account will not be renewed on the renewal date.

Note: It is recommended that you reach out to your account manager for further assistance on this.