Skip to content
  • There are no suggestions because the search field is empty.

How to Allow Webgility Desktop and Scheduler Through Antivirus and Windows Firewall

This article helps Webgility Desktop users understand how Antivirus software or Windows Firewall can block the Webgility Desktop and Webgility Scheduler services, potentially causing incomplete automation. It provides step-by-step instructions on how to create exceptions in Antivirus programs and Windows Firewall to prevent such issues.

Issue Summary

  • Scheduler Icon Missing: Scheduler was blocked by AVG antivirus, preventing it from running and appearing in the system tray.

  • Product Sync Failure: Product sync failed for items due to incomplete or missing data.

Resolution Steps

1. Fix: Scheduler Icon Missing (AVG Antivirus)

A. Identify the Block

  • Open your Antivirus and review the Threat History or Quarantine Apps and check whether any Apps by the name Unify or Unify Scheduler are blocked or not.

  • In Windows Files Explorer navigate to C:\Webgility\UnifyEnterprise Attempt to manually launchUnifyScheduler.exe  and observe any antivirus alerts

B. Provide Exceptions To Scheduler Files

  1. Open your Antivirus Program, under Menu go to Settings and click on Exceptions

  2. Navigate to path C:\Webgility\UnifyEnterprise, Add the following to the exception list

    • UnifyScheduler.exe

    • UnifySchedulerService.exe

    • Any related configuration files.

  3. Open Windows Firewall Settings and allow the same executables, if needed.

C. Restart Services

  • In the Windows search bar type & open the Services.msc Restart the UnifyScheduler.exe services.

  • Verify that the scheduler icon is now visible in the system tray.