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How Misconfigured Print Settings and Templates Cause Packing Slip Issues in Webgility Desktop

This article helps Webgility Desktop users understand common causes of packing slip printing issues in Webgility Desktop. These issues often stem from misconfigured print settings or missing print templates, incorrect printer assignments, discrepancies between multiple user profile settings, or default packing slip preferences not being applied. By identifying these root causes, users can take the appropriate steps to ensure accurate packing slip generation.

Causes of Packing Slip Printing Issues

  • Misconfigured print settings or missing print templates

  • Incorrect printer assignment

  • Differences between multiple user profile settings

  • Default packing slip preferences not applied

Step-by-Step Instructions

1. Analyze Affected and Working Profiles

  • Navigate to both the affected and a known working profile in Webgility Desktop

  • Review and compare the following settings:

    • Printer assignment

    • Packing slip template

    • Default print settings

2. Replicate Functional Configuration

  • Copy the working profile's configuration settings to the affected profile:

    • Apply the same printer

    • Use the same print template

    • Ensure default settings match

  • Save the updated configuration

3. Test Packing Slip Printing

  • Try printing a packing slip from the affected profile to confirm the issue is resolved.

  • Confirm the packing slip prints successfully using the new settings

Note:


If you're managing multiple user profiles in Webgility Desktop, packing slip printing issues may arise due to inconsistent settings between profiles. To avoid future disruptions, it's recommended to document any configuration changes made—especially related to print templates, printer assignments, and default preferences—after applying updates. Keep a reference of working configurations on hand for quick troubleshooting in the future.