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Fixing Sync and Product Mapping Issues Between Webgility Desktop and BigCommerce

This article helps Webgility Desktop users troubleshoot and resolve product synchronization issues between Webgility Desktop and BigCommerce channel. It focuses on product mapping mismatches, inventory sync inconsistencies, and configuring automation rules. This guide is designed for users managing inventory across multiple platforms who need to maintain accurate and consistent data between Webgility Desktop, BigCommerce, and QuickBooks Desktop.

Overview

If you’re noticing that some products aren't syncing correctly between Webgility Desktop and BigCommerce—or that inventory sync isn’t updating as expected—this guide can help. It walks through common causes and steps to check your settings for a smoother sync experience.

When to Use This Guide

Use this checklist if:

  • Certain items (like SKU HC0100) aren't updating properly in BigCommerce.

  • You have special SKUs (e.g., those starting with S-) that need unique handling.

  • Your inventory seems out of sync across Webgility Desktop and BigCommerce.

Step-by-Step Fixes

1. Check Your Product Mapping

  • Open Webgility Desktop and go to Products > Sync Settings.

  • Look for products like HC0100 or SKUs that start with S-.

  • Make sure each product is mapped correctly between Webgility, BigCommerce, and your accounting system (like QuickBooks).

  • If some SKUs need special handling (like always being available), make sure their mapping reflects that.

2. Review Inventory Sync Settings

  • Go to Products > Settings > Sync Settings in Webgility Desktop.

  • For regular products, make sure updates from QuickBooks Enterprise or your inventory location are syncing properly to BigCommerce.

  • For special SKUs (like those starting with S-), you might want to:

    • Set them to always be in stock.

    • Use a fixed quantity (e.g., always show 999 available).

3. Update Automation Rules

  • Navigate to Settings > Automation > Rules in Webgility Desktop.

  • Look for any rules that affect how products sync or how inventory is pushed.

  • You can:

    • Add a rule to always sync specific SKUs with a fixed quantity.

    • Exclude certain SKUs from syncing if needed.

4. Run a Manual Sync Test

  • Try adjusting the inventory for one standard product and one special SKU.

  • Perform a manual sync in Webgility Desktop.

  • Then, check BigCommerce to see if the changes are reflected correctly.

5. Double-Check Product Details

  • If issues still show up, review the formatting of SKUs, mapping accuracy, and whether any automation rules are overlapping or conflicting.

  • Visit your BigCommerce product listings to confirm final inventory values or availability settings.

Final Tip

Keeping your product mapping and sync rules clean and accurate goes a long way in avoiding future headaches. A quick review now can save you time down the road!