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Fixing Shopify Quantity Sync Issues in Webgility Desktop

This article is for Webgility Desktop users who are experiencing inventory quantity mismatches between Shopify and QuickBooks Online. These sync issues can happen due to outdated software or broken store connections. The guide provides step-by-step instructions to update Webgility, reconnect Shopify, and resync data to restore accurate inventory syncing.

Overview

If your Shopify inventory quantities aren’t syncing correctly with Webgility Desktop, you're likely seeing discrepancies between what's in your Shopify sales channel and what’s recorded in QuickBooks Online or your local inventory system. This guide walks you through simple steps to fix the sync issue by updating Webgility and reconnecting your Shopify store.

Common Symptoms

  • Product quantities in Shopify don't update after sales or adjustments

  • Mismatches between quantities in Shopify and QuickBooks

  • Manual changes don’t reflect across platforms

Step-by-Step Resolution

Step 1: Update Webgility

Keeping Webgility up to date ensures compatibility with the latest Shopify features.

  • Visit the Webgility Download Page.

  • Download and install the latest version.

  • Follow the installation prompts to complete the update.

Step 2: Reconnect Your Shopify Store

Refreshing your Shopify connection can resolve sync interruptions.

  1. Open Webgility Desktop.

  2. Go to Connections > Sales channels > Manage sales channels > Action > Edit connection.

  3. Select your Shopify store and . Click on "Test Connections."

  4. Grant all required permissions to Webgility.

  5. Wait for the sync setup to complete.

Step 3: Download and Sync Inventory

  • After reconnecting, download your product and inventory data from Shopify.

  • In Webgility, manually sync your inventory to make sure everything matches.

  • Try adjusting a few quantities (e.g., add or remove stock) to test if changes sync back to Shopify correctly.

Step 4: Monitor the Sync

  • Use Webgility’s error logs to confirm successful syncs.

  • Monitor sync results over the next 24 hours to catch any delayed issues.

  • Double-check that previous mismatches are resolved.

Extra Tips

  • If problems continue, try clearing the Webgility cache under Settings > Clear Cache.

  • Keep an eye on the Webgility Status Page or Shopify admin updates for any known outages.

Final Note

Reconnecting your Shopify store and updating Webgility Desktop typically resolves most quantity sync issues. If you're still noticing problems after these steps, a deeper sync or mapping issue may be involved.