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Fixing Product ID and Quantity Mismatches for Inventory Sync via Webgility Desktop for Magento 2

This article helps Webgility Desktop users resolve inventory synchronization errors between QuickBooks Desktop and the Magento channel. It covers common issues such as product ID mismatches, quantity discrepancies, and inconsistent inventory values, offering practical steps to identify and correct these problems for accurate inventory management.

Steps To Resolve:

  • Check Sales Channel Connection: Navigate to Connections click on Sales Channels and go to Manage Sale Channels.
    • Click on the edit icon under action, Test Store Connection, if credentials were changed make sure to update them on this page and click on save.
  • Download the latest QuickBooks & Sales Channel Data under Connections and go to Get latest data & settings.
  • Verify active mappings in the Products Tab, Item Status and SKU# or item name.
  • Once done retry syncing the items.