Skip to content
  • There are no suggestions because the search field is empty.

Fixing Order Posting Failures in Webgility Desktop Caused by Unrecoverable Errors for QuickBooks Desktop

This article helps Webgility Desktop users resolve the “Unrecoverable Error” that may occur when posting orders to QuickBooks Desktop. This error is typically caused by outdated software or a corrupted QuickBooks Desktop company file. The article provides step-by-step instructions to update QuickBooks Desktop and Windows, perform a clean reboot, rebuild and verify the company file, and retry order posting.

Overview

If you see an “Unrecoverable Error” while posting orders to QuickBooks Desktop from Webgility Desktop, it's often due to corruption in the QuickBooks company file or running outdated software. The good news? There are a few simple steps you can follow to fix it.

What You’ll Need

Before you begin, make sure you have:

  • Admin access to your system and QuickBooks

  • A recent backup of your QuickBooks company file

  • The latest QuickBooks and Windows updates available

Step 1: Update QuickBooks and Windows

Update QuickBooks Desktop

  1. Open QuickBooks

  2. Go to Help > Update QuickBooks Desktop

  3. Install any available updates

Check for Windows Updates

  1. Open Settings > Update & Security > Windows Update

  2. Click Check for updates

  3. Install all critical updates

Keeping both platforms updated reduces the chances of software-related crashes.

Step 2: Restart with a Clean Boot

Doing a clean reboot helps prevent background programs from interfering with QuickBooks.

  1. Press Windows + R, type msconfig, and press Enter

  2. In the General tab, select Selective startup and uncheck Load startup items

  3. In the Services tab, check Hide all Microsoft services and click Disable all

  4. Click OK and restart your computer

Once done, launch QuickBooks again and try posting the order.

Step 3: Rebuild Your QuickBooks Company File

Corruption in the company file is a common cause of unrecoverable errors. Here's how to fix it:

  1. Close all instances of QuickBooks

  2. Reopen QuickBooks as Admin

  3. Switch to Single-User Mode (File > Switch to Single-user Mode)

Start the Rebuild

  1. Go to File > Utilities > Rebuild Data

  2. When prompted, back up your company file

  3. Let the rebuild process complete. This may take a few minutes

  4. Afterward, run File > Utilities > Verify Data to confirm the repair was successful

Step 4: Test the Fix

  • Return to Webgility Desktop and try posting the order again

  • If everything works, you can switch back to Multi-User Mode in QuickBooks if needed

  • You may also revert the msconfig settings if you performed a clean boot

That’s It

By updating your software and repairing your company file, you can usually eliminate the unrecoverable error when syncing orders. It's a good habit to keep regular backups and perform periodic file verifications to avoid these issues in the future.