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Fixing Missing Payouts from Shopify in Webgility Desktop

This article helps Webgility Desktop users in addressing instances where Shopify payouts are missing within the Webgility Desktop application. It provides two straightforward methods for users to download these payouts: either by specifying a Date Range or by using a specific Payout ID. The article walks through both options, enabling users to retrieve historical or missing payout data efficiently.

If Shopify payouts are missing in your Webgility Desktop app, you can easily download them using one of two methods: by Date Range or by Payout ID. This guide walks through both options to help you retrieve historical or missing payout data.

Step-by-Step: Downloading Shopify Payouts

1. Navigate to the Payout Section

In Webgility Desktop:

  1. Go to the Orders > Shopify > Payout

Two Ways to Download Payouts

Method 1: Download by Date Range

Use this method to retrieve payouts for a specific time period.

  1. Click the Get Payouts dropdown

  2. Select By Range

  3. In the popup window:

    • Enter the Start Date and End Date

    • Click Download

  4. The payouts for that range will be retrieved and listed under the Pending tab

✅ Tip: Make sure the date range includes the expected payout window.

Method 2: Download by Payout ID

Use this method if you know the specific Payout ID from Shopify.

  1. Click the Get Payouts dropdown

  2. Select By ID

  3. Locate the Payout ID in your Shopify account (usually found in the payout URL)

  4. Enter the ID into Webgility and confirm download

  5. The selected payout will appear in the Pending tab once retrieved

✅ Tip: Double-check the Payout ID to avoid download errors.

After Downloading

  • Downloaded payouts will appear under the Pending tab in Webgility

  • From there, you can proceed with posting or reconciliation as needed