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Fixing Login and Connectivity Problems in Webgility Desktop Caused by Firewall or Network Settings

This article helps Webgility Desktop users troubleshoot login and connection errors caused by internet or firewall issues by guiding them through checking connectivity, reviewing firewall settings, whitelisting required domains and ports.

Overview

If you're having trouble logging into Webgility Desktop or you're seeing connection errors, the issue is often related to internet connectivity or firewall settings. This guide walks you through simple steps to diagnose and fix these problems on your own or with the help of your IT team.

Common Signs of Connection Problems

  • You can’t log in to Webgility and see a “connection error” message

  • The app works intermittently or not at all

  • Issues appear across devices or only on one system

Step-by-Step Troubleshooting

1. Check Internet Access

  • Open a browser and try visiting other websites to ensure your internet is working

  • If your connection seems unstable, restart your modem/router and try again

  • Use a different browser or device to test if the issue is system-specific

2. Ping Test for Webgility Access

  • On the affected system, open Command Prompt and type:

    nginx
     
    ping webgility.com

  • If there's no response, it may indicate a network or firewall block

3. Review Firewall and Antivirus Settings

  • Ensure Webgility is not being blocked by your firewall, antivirus, or proxy software

  • Check that Webgility’s required domains and ports are whitelisted

    You can find the full list of required domains and ports in the "Webgility Connection Requirements" article

4. Check for Recent Network or Security Changes

  • Have there been any updates or changes to your system's security settings?

  • If your organization has an IT team, they may need to adjust access permissions

5. Ask IT for Help (If Needed)

  • If you're not sure how to check firewall settings or make changes, pass the requirements documentation to your IT team

  • Ask them to verify that all necessary permissions and exceptions are in place

Final Checks

  • After making changes, restart Webgility Desktop and try logging in again

  • If everything is working, you’re good to go

  • If not, go back through the steps or have your IT team do a full review

Tips to Avoid Future Issues

  • Keep your internet connection stable and firewall settings updated

  • Save the list of required Webgility domains and ports for easy access later

  • Notify your IT team in advance if any network or security software will be updated