Fixing Item Quantity Download Issues from QuickBooks POS
This article helps Webgility Desktop users in resolving inventory sync issues where item quantities are not downloading from QuickBooks Point of Sale (POS) to Webgility Desktop as expected. It provides a systematic troubleshooting approach to identify the root cause and verify successful synchronization between the two systems.
If item quantities are not downloading from QuickBooks POS to Webgility as expected, a systematic troubleshooting approach is essential. This article will guide you on how to resolve and verify inventory sync issues.
Common Causes
- Outdated Webgility Desktop version
- Incorrect download date in Webgility under Products Sync Settings
- Sync conflicts or corrupted data in either QuickBooks POS or Webgility.
Step-by-Step Resolution
- Update Webgility, navigate to help >> Check for Updates.
- Verify QuickBooks POS connection in Webgility under, Connections >> Accounting >> Edit Connection > Test POS connection.
- Verify the Product Download Date in Webgility under Connections >> Accounting >> Sync Settings >> Products and verify the last download item date.
- Download POS items from scratch by clearing the date under Advanced Store Settings and re-download the items under Product Catalog