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Fixing FedEx Label Printing Errors: Meter Number Mismatch in Webgility Desktop

This article helps Webgility Desktop users resolve FedEx account and meter number mismatch errors that may occur during shipping label printing in Webgility Desktop.

Step-by-Step Troubleshooting

Step 1: Review FedEx Account Settings

  • In Webgility Desktop, navigate to:
    Connections > Shipping > Shipping Settings

  • Locate the FedEx carrier settings.

  • Verify that the account number and meter number are entered correctly.

  • Compare these settings between the affected and unaffected user profiles.

Step 3: Test Across Sales Channels

  • Try printing a shipping label from another connected sales channel (e.g., web, desktop).

  • Note whether the issue occurs across all channels or just in one environment.

  • This helps rule out platform-specific issues.

Step 4: Refresh FedEx Credentials

  • In the Shipping Settings window for FedEx:

    • Re-enter the FedEx account number and meter number.

    • If available, click Update Credentials or Reauthorize to refresh the connection.

  • Save your changes and close the settings window.

Step 5: Retest Label Printing

  • Return to the affected user profile in Webgility Desktop.

  • Retry printing a shipping label.

  • If successful, the issue is resolved.

If the error still occurs after completing these steps, recheck FedEx credentials or consider removing and re-adding the FedEx account within the same user profile (only if no sync history or automation rules would be lost).