Fixing Amazon Settlement Report Download Failures Using Flat File V2 Import in Webgility Desktop
This article helps Webgility Desktop users resolve issues when the Amazon settlement report fails to download without displaying an error message by providing a manual workaround that guides them through importing Flat File V2 version of the Amazon Settlement report from Amazon Seller Central to capture settlement data accurately.
Issue Overview:
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The settlement report does not download through the standard process in Webgility Desktop.
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No error message or alert is shown.
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A manual download from Amazon has worked as a reliable alternative.
Steps to Resolve the Issue Using Manual Import:
1. Manually Download the report from Amazon Seller Central
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Log in to Amazon Seller Central.
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Navigate to Reports > Payments.
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Choose All Statements or select the specific settlement period.
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Locate the report and click Download Flat File V2 version
2. Import the File into Webgility Desktop
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Open Webgility Desktop.
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Go to the Orders, click on Amazon then go to Settlement Reports section.
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Click Get Reports, then choose the Manual Import option (label may vary by version).
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Browse to the location of the downloaded file and select it.
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Confirm the upload and review the data to ensure it was imported successfully.
3. Confirm the Report is Working as Expected
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Once the report is imported, verify that you can reconcile or process the transaction data as needed within Webgility Desktop.