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Fixing Amazon Settlement Posting Errors from Date Range Sync Issues in Webgility Desktop

This article helps Webgility Desktop users resolve Amazon settlement posting errors in Webgility Desktop that occur when syncing order data with settlement reports for specific date ranges. It provides guidance on identifying synchronization issues especially in high-volume transaction environments and offers step-by-step solutions to fix and prevent these posting errors.

Issue Overview

You might see errors when posting a settlement report because the system’s order data and the settlement file are out of sync. This can happen due to:

  • Data timing gaps or incomplete downloads

  • High transaction volume, which slows down redownloads and reconciliation

  • Temporary disruptions during order imports or syncs

Step-by-Step Resolution

1. Identify Sync Discrepancies

  • Confirm the error message shown when posting the settlement report.

  • Check system logs to see if the error is related to data sync during that specific date range.

  • Compare the orders listed in the settlement report with what appears in your Webgility Desktop order view to identify any mismatches or missing transactions.

2. Undo and Redownload Orders

  • Go to your admin or support backend.

  • Locate the settlement batch for the affected date range.

  • Undo any automated or manual order imports that may have caused the mismatch.

  • Then, redownload all orders for that same date range to ensure everything is freshly synced and aligned with your report.

3. Regenerate the Settlement Report

  • After confirming that all orders have been correctly redownloaded and appear in the system:

    • Trigger a report regeneration for the same date range.

    • Verify that the new report includes all relevant transactions with no missing or duplicated data.

4. Reattempt Settlement Report Posting

  • Post the newly regenerated settlement report.

  • Monitor for any errors during the posting process.

  • Once posted, confirm success either from the system logs or by verifying with the customer/accounting team.