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Fix WooCommerce Order Download Errors with a Store Module Update

This article helps Webgility Desktop users address issues with WooCommerce orders not downloading into Webgility Desktop by identifying a common cause an outdated Webgility Store Module plugin running on WooCommerce. It explains how updating the store module can fix the problem and restore proper order synchronization.

Overview

If you've experienced orders not downloading from your WooCommerce store into Webgility Desktop, this article explains a common cause and how a simple update to your store module can fix it. Often, this happens because an older version of the WooCommerce integration module is running in your store's backend.


Steps Taken to Resolve the Issue

When we encounter orders not syncing from WooCommerce to Webgility Desktop, here's the typical process to get things working again:

  1. Identify Order Download Failure: We first confirm that orders aren't syncing from your WooCommerce store to Webgility.
  2. Review Module Version: We check the version of the Webgility WooCommerce integration module running in your store's backend. In many cases, an outdated version could be the culprit.
  3. Perform Module Update: We then update your store module to the latest compatible release. This is done after ensuring all necessary prerequisites, like backups, are complete.
    • If you are experiencing a Webgility Desktop login issue, please download and install Webgility Desktop from portal.webgility.com.
    • If you are not experiencing a login issue and just need to update your Webgility Desktop application itself, you can update it by clicking Help > Check for Updates > Update within Webgility Desktop.
    • To update your Webgility WooCommerce Connector plugin:
      • Download the latest Webgility/WooCommerce integration plugin. The latest version is available from your Webgility account portal. Log in to portal.webgility.com and navigate to the Downloads section to find the WooCommerce plugin file.
      • Install the plugin: Ensure all plugin files are correctly uploaded to your WooCommerce installation directory. You might need to deactivate and delete any outdated versions of the plugin from your WordPress admin panel before uploading the new one.
      • Confirm plugin version: After installation, verify that the plugin version in your WooCommerce dashboard matches the latest available from the Webgility account portal.
  4. Test Post-Update Sync: After the update, we'll re-attempt the order download process to verify that orders are now syncing successfully from WooCommerce to Webgility Desktop.

Important Recommendations

  • Regularly update your store modules: Keeping your WooCommerce and Webgility integration modules updated is critical for ensuring compatibility, especially after WooCommerce or WordPress platform updates.
  • Prevent sync failures: We recommend regularly reviewing and updating your backend modules to prevent future sync failures and ensure smooth operations.