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Fix Amazon Settlement Errors in Webgility When Order Total Is Less Than Settled Amount

This article helps Webgility Desktop users resolve Amazon settlement posting errors in Webgility Desktop that occur when the order total is less than the settled amount reported in the Amazon settlement file. It guides Webgility Desktop users through verifying data accuracy, refreshing records, and re-establishing data sync connections to ensure successful Amazon settlement posting into QuickBooks Desktop.

Overview

This error occurs when the order total in Webgility Desktop is less than the settled amount reported by your settlement file. To resolve this, you’ll need to verify data accuracy, refresh your records, and possibly re-establish data sync connections before reposting the settlement report.

Step-by-Step Resolution

1. Verify Your Data Accuracy

  • Make sure all product catalog and order details in Webgility Desktop are current.

  • Double-check SKUs, item pricing, and order totals against your source platform (e.g., Shopify, Amazon, etc.).

  • Look for any discrepancies or outdated values.

2. Re-download Product and Order Data

  • Go to Connections > Get latest data and settings.

  • Download the latest product catalog and order history.

  • Review the downloaded data to make sure there are no missing items or pricing mismatches.

3. Re-establish API Connections (if applicable)

  • If you’re using APIs to sync data (such as from marketplaces or accounting platforms), verify that your API credentials are valid and active.

  • Re-sync product and order data endpoints to ensure complete data transfer.

  • Confirm there are no communication errors between systems.

4. Re-download and Repost the Settlement Report

  • Obtain a fresh version of the settlement report from your source platform (e.g., Amazon, order management tool).

  • Import this updated file into Webgility Desktop.

  • Try posting the settlement again to see if the error has cleared.

5. Confirm Resolution

  • Check for a successful posting confirmation in the Webgility Desktop logs or posting interface.

  • Review any affected orders to ensure the amounts now match the settlement totals.

  • If everything aligns, the issue should be resolved.