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Fix Amazon Settlement Errors in Webgility Caused by Incorrect Payment Method Configuration

This article helps Webgility Desktop users resolve Amazon settlement posting errors in Webgility Desktop caused by incorrectly configured payment method. It highlights common issues, such as using “Credit Cards” instead of the system-recognized “Credit Card,” and provides guidance on how to identify and correct the configuration to ensure successful Amazon settlement postings.

Overview

If you're seeing a posting error during settlement processing, it could be due to a mismatch in the payment method label used in your configuration settings. The correct label must match Webgility Desktop’s expected format for the system to recognize and apply it.

Step-by-Step Resolution

1. Reproduce the Error

  • Try posting the settlement report from your Webgility Desktop dashboard.

  • Confirm that the error appears.

  • Make a note of any error messages or codes to include in documentation or support follow-up.

2. Verify Your Payment Method Configuration

  • Go to Connections > Accounting/POS/ERP > Sync Settings > Payment Methods.

  • Look for the payment method associated with the failed posting.

  • Check whether it's labeled as “Credit Cards” (plural).

3. Edit the Payment Method Label

  • Select the payment method you found (e.g., “Credit Cards”).

  • Click Edit.

  • Change the name from “Credit Cards” to “Credit Card” (singular), making sure the spelling and casing match system requirements exactly.

  • Save your changes.

4. Retry the Settlement Posting

  • Go back to the settlement posting screen.

  • Re-attempt posting the report.

  • Confirm that the error is resolved and the report posts successfully.