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FedEx International Label Error: 'Special Service is Missing; Signature Option Required'

This article helps Webgility Desktop users troubleshoot the error: "Special service is missing; Signature option required" that may occur when generating FedEx international shipping labels. It explains the root cause, typically a missing signature option for international shipments, and guides users through the necessary steps to configure the required FedEx special services settings to resolve the issue.

Overview

You might get an error while attempting to generate FedEx international shipping labels through Webgility Desktop:

Error: 'Special service is missing; Signature option required.'

Root Cause Analysis

  • Missing Signature Option: FedEx requires a signature option for certain shipments, and it may not be enabled in your settings.

  • Non-FedEx Generated Documents: FedEx only allows returns with documents generated through their system. Manually uploaded documents may not be accepted.

  • Incorrect Service Selection: Some FedEx services mandate signature confirmation, and if not selected, the shipment may fail.

Resolution Steps

To resolve this for other customers or future incidents:

1. Access Webgility Desktop Application Settings

  • Open the Webgility Desktop application.
  • Navigate to Connections > Shipping > Shipping Settings.
  • Navigate to Shipping Rules and find FedEx under the Default Settings for Each Processor section.
    ​
  • Click Configure under the Default Configure Settings page.

2. Update Settings for International Labels
     

  • Under Default for International Labels, locate Delivery Confirmation and select the appropriate option from the dropdown.

  • Save the changes.

3. Test Label Generation

  • Attempt to generate a new FedEx international shipping label.
  • Confirm that the 'Special service is missing; signature option required' error is resolved.
  • If the error persists, double-check that the setting is applied specifically to international shipments and that no automation or override rules are enforcing a signature option.

Additional Notes

  • FedEx signature requirements differ for domestic and international shipments.
  • If a signature is required by the customer for compliance reasons, confirm FedEx offers that service for the shipment’s destination country.

References