ErrorCode: 10000 - System Failure Error: java.lang.NumberFormatException: For input string: "80000001-1302021051
Cause of the issue:
This error typically arises while posting orders into Quickbooks. This occurs due to data discrepancies or corrupted synchronization settings in Webgility Online. Below is a detailed guide to help you resolve this issue.
Steps to fix:
Refresh product data from both Sales Channel and Quickbooks.
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Navigate to Products, then under the Products Catalog tab.
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Press the Refresh Button.
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Try to post the order again.
Still, facing the issue?
Refresh QuickBooks Accounting Data
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Go to Sync Settings.
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On each tab, you'll find a ‘Refresh Settings’ option apart from Products and Customers as it has only refresh button. Clicking this option will let you download the latest data and settings from QuickBooks.
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Once the data has been refreshed click on Save at the bottom of each section.
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Try to post the order again.
If the issue still persists.
Download Quickbooks products and customers from scratch
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This option will re-download all products and customer information from scratch when clicked from their respective tabs. This is recommended if the latest data from QuickBooks is not reflected in Webgility Online.
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Go to Sync Settings and click Products.
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Under Refresh Accounting Data select “Download from scratch” and for confirmation click on Yes.
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Once the data has been refreshed click on Save at the bottom.
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Now under the same Sync Settings go to Customers.
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Under Refresh Accounting Data select “Download from scratch” and for confirmation click on Yes.
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Once the data has been refreshed click on Save at the bottom.
After refreshing the settings and downloading products, attempt to post the affected orders once more.