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Error: You can't set taxable if Sales tax is turned off or the item is not a taxable item type

Resolve the taxable item error in Webgility when QuickBooks Sales Tax is disabled or the mapped item is not configured as a taxable item.

When posting an order to QuickBooks, Webgility may display the following error:

“You can't set taxable if Sales tax is turned off or the item is not a taxable item type.”

This error occurs when Webgility attempts to post an item as taxable, but QuickBooks does not allow the taxable setting.

 

  

Cause

The error usually occurs when:

  • Sales Tax is disabled in QuickBooks.
  • The item mapped in Webgility is not a taxable item type in QuickBooks.
  • The item's tax settings in Webgility and QuickBooks do not match.

Resolution:

 Verify Sales Tax Settings in QuickBooks 

  1. Login to QuickBooks, go to Lists then Preferences.
  2. Under Preferences go to Sales Tax then Company Preferences.
  3. In Company Prefences click on Yes to enable sales Tax, create a common Sales Tax item (mandatory step for QB) and click on OK.

  4. In Company Preferences make sure Taxable & nontaxable codes are also configured, and same should be used in Webgility Desktop under Sales Tax Settings.

  5. Once enabled in Webgility Desktop go to Connections, then Get Latest Data & Settings and download the QB data.
  6. Go to Connections then Accounting and Sync Settings, go to Sales Tax, verify the Enable mix of taxable & nontaxable item setting.

  7. After veryfying retry posting the affected orders to QuickBooks, they will sync over.

Feel Free to reach out to support@webgility.com.