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Configure FedEx Account Rates in Webgility Desktop

This article helps Webgility Desktop users resolve FedEx labels that generate with Standard Rates instead of their FedEx account rates, also called My Rates.

Overview:

While processing Shipments, FedEx is using the Standard rate instead of My Rates, but a different rate appears when the label is generated. Check the Rate Request Type setting in the FedEx shipping configuration in Webgility Desktop

Steps to follow:

  1. In Webgility Desktop, go to Connections, then Shipping, then Shipping Settings, and finally Shipping Rules. Select Configure for FedEx.
     

  2. In the FedEx Settings, go to the Additional Settings Tab and verify the Rate Request Type; select Account (My Rates) & save 

  3. Set Rate Request Type to ACCOUNT instead of LIST (Standard Rates).
     

  4.  Save the settings and generate the label again. Verify that Webgility retrieves the correct FedEx rate.

If the issue persists, please reach out to support@webgility.com