Skip to content
  • There are no suggestions because the search field is empty.

ErrorCode: 2390 - There is no income account associated with the item "There is no income account associated with the item "Test"

This article helps Webgility Online users resolve Error "ErrorCode: 2390 - There is no income account associated with the item "There is no income account associated with the item 'Test'" in Webgility Online, which occurs when an item being posted to QuickBooks Online does not have an associated income account. The error typically arises due to incorrect or missing account settings under the "Create New Item" section in Product Sync Settings. The article guides users on how to assign the correct income account in QuickBooks Online, refresh data in Webgility Online, and successfully repost the order, ensuring accurate financial mapping and smooth order syncing.

Cause of the error:

In the "Create New Item" settings under Product Sync Settings on the bottom left corner, an incorrect Income Account is selected. As a result, the user is encountering an error when posting an order.

 

Steps to fix :

On your QuickBooks Online select the correct income account for the product and services as shown in the screenshot.

After adding or modifying the Income account on your QuickBooks Online, go back to your Webgility Online and download the latest data and settings, and then post the order to QuickBooks from the error tab.

 

Follow the steps in this helpful article on Download the latest data and settings in Webgility Online.