Skip to content
  • There are no suggestions because the search field is empty.

ErrorCode: - Object Not Found: Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors, or employees. Item successfully replaced

This article helps Webgility Online users troubleshoot the "Object Not Found" error in Webgility Online, which typically occurs when an order originally recorded as a Sales Receipt or Invoice in QuickBooks Online is later deleted and manually recreated. When attempting to sync the modified order, Webgility may fail to locate the original record, resulting in the error. The article outlines how to resolve the issue by refreshing and downloading the latest data from QuickBooks Online into Webgility Online, ensuring accurate synchronization of product and customer records.

Overview:

This error usually occurs when Quickbooks Online records an order as a Sales Receipt or Invoice, and the original order is later deleted and replaced with a manually created Sales Receipt or Invoice. When you try to sync this order in Quickbooks Online, you may encounter this error.

 

Steps to resolve the error:

Download the Latest Data from Quickbooks Online in Webgility Online

1. To download the latest accounting data in Webgility Online, navigate to Sync settings and select the ‘Products’ tab.


 

2. On every tab you will see a Refresh Settings option. Clicking this option will allow you to download the latest data and settings from Quickbooks Online.


3. Under both the Product and Customer tabs there is a drop-down with options to Refresh the Latest Accounting Data and Download from Scratch.

Note: Download from Scratch will redownload all products and customer information from scratch. This is recommended if the latest data is not reflected in Webgility Online even after clicking Refresh Latest Accounting Data.


 


4. Click Refresh Settings to start the data downloading process.

5. This can take several minutes if you have a lot of data in your Quickbooks Online.

 

6. Once it downloads the information, you will receive a notification that it is done.