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Error: QBReprocessedOrder: QB999 Your Quickbooks seems to be disconnected. Please re-connect your Quickbooks company file and then try again.

This article helps Webgility Online users in resolving the error message “QBReprocessedOrder: QB999 Your QuickBooks seems to be disconnected,” which typically appears when attempting to post orders to QuickBooks Online via Webgility Online. The article outlines the steps to properly reconnect the QuickBooks Online company file using an admin account, ensuring that the connection is restored and order posting can resume without disruption.

Overview:

This article is developed to cover the generic steps that can be followed if you are getting Error: QBReprocessedOrder: QB999 Your QuickBooks Online seems to be disconnected. This issue can be resolved by re-connecting to your QuickBooks Online. 

Note: You might encounter this error when posting orders to QuickBooks Online.

 

Steps to resolve:

Step 1: Log into your Webgility Online, navigate to Connections > Accounting Platform

Step 2: Click on “Remove” for QuickBooks Online, accept the notification by checking the box and click on Remove.

Step 3: Once done then reconnect same QuickBooks Online file as the admin into Webgility Online.​

Note: Make sure to reconnect to the correct QuickBooks Online file using the admin account. If multiple QuickBooks Online files exist, connecting to the wrong one will result in the loss of data and settings in Webgility, and you'll need to reconfigure them.