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Error Code: 2210 - Invalid Email Address

This article helps Webgility Online users understand and resolve the "ErrorCode: 2210 - Email Address does not conform to the syntax rules of RFC" error encountered when posting orders to QuickBooks Online. The error occurs because the email address in the order is invalid or incorrectly formatted, often due to extra spaces, invalid characters, or formatting issues. To resolve the issue, users should update the email address in the store order to ensure it is correctly formatted, refresh the order in Webgility Online, and then repost it to QuickBooks Online.

Error Message:

ErrorCode: 2210 - Email Address does not conform to the syntax rules of RFC. Supplied value""
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Overview:

The error occurs when the email address came in the order doesn't follow the correct format, which is required for QuickBooks Online (QBO).

Root Cause:

The email address in the order is either incorrect or invalid. The email address in the order is incorrect or invalid, usually due to extra spaces, invalid characters, or incorrect formatting.

How to Resolve:

Update the correct email address in the store order ensuring that there is no space, unwanted characters, or formatting, refresh the order in Webgility Online, and then try posting it to QuickBooks Online again.