Overview:
This guide helps you troubleshoot the error message, “The customer you have specified has been deleted.” This error typically occurs when a customer is marked inactive in both QuickBooks Online and Webgility Online , and the setting to update inactive customers is disabled. By following these steps, you can re-activate the customer in QuickBooks Online, refresh customer data in Webgility Online, and successfully post the order.
Root Cause:
This error appears when a customer has been marked as inactive in both QuickBooks Online and Webgility Online, and the setting to update inactive customers is disabled. Attempting to post an order under these conditions will trigger the error.
Troubleshooting Steps:
A. Re-activate the Customer in QuickBooks Online
01. Open QuickBooks Online and navigate to Sales > Customers.
02. Click the Settings icon located above the "Action" column.
03. Check the box for Include inactive to display inactive customers.
04. Find the customer you wish to reactivate.
05. In the "Action" column, select Make Active.
The customer is now active in QuickBooks Online.
B. Update Customer Data in Webgility Online
01. After reactivating the customer in QuickBooks Online, open Webgility Online .
02. Go to Sync Settings > Customers.
03. Under the "Customer" tab, select Refresh Latest Accounting Data from the dropdown menu.
Note: If the data doesn’t update after refreshing, select Download from Scratch to re-download all customer and product data. This is more comprehensive but may take longer.
04. Click Save to confirm the update.
05. Navigate to Sales > Orders, then open the Errors tab and try posting the order again.