Skip to content
  • There are no suggestions because the search field is empty.

Business Validation Error: The Discount Amount Can't be Greater than the Subtotal

This article helps Webgility Online users resolve an error that occurs when posting an order to QuickBooks Online where the discount amount exceeds the subtotal. Since QuickBooks Online does not allow invoices with a negative total, the order must be corrected before it can be successfully synced. The article provides step-by-step instructions to help users identify the issue, correct the order on their sales channel, or manually record the transaction in QuickBooks Online if necessary.

Reason:

This error occurs when posting an order to QuickBooks Online via Webgility Online, where the discount amount exceeds the subtotal. QuickBooks Online does not allow the posting of invoices with a negative total.


Resolution:

  1. Verify and Correct the Order on the Sales Channel:

    • Check Discount Amount: Identify why the discount amount is greater than the subtotal.

    • Fix Order: Correct the order details on your Sales Channel.

    • Re-Download Order: Once fixed, re-download the order into Webgility Online.
      ​

  2. If the Order Cannot Be Corrected:

    • Move to Ignored Tab: Move the order to the "Ignored" tab in Webgility Online.

    • Create Manual Transaction: Manually create a transaction for this order in QuickBooks Online, ensuring the transaction amount is greater than zero.

Example:

  • Incorrect Order: An order with a subtotal of $50 and a discount of $60 will trigger this error.

  • Correction: Adjust the discount to be $50 or less, ensuring the total is not negative.

By following these steps, you can resolve the error and ensure that your transactions are accurately recorded in QuickBooks Online.