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External Component Has Thrown An Exception

This article helps Webgility Desktop users troubleshoot the “External Component Has Thrown an Exception” error in Webgility Desktop by providing step-by-step instructions to update the QuickBooks company file path in Webgility Desktop and restore the connection.

Error Message: 

External Component Has Thrown An Exception

Steps of troubleshooting:

1). In QuickBooks Desktop open the Product Information window. (Press Ctrl+1 OR F2 on your keyboard). Once the window is open copy the company file location and close the window by clicking on OK.

 

2). In Webgility Desktop, navigate to Connections > Accounting/POS/ERP > Edit Connection.

 

3). Delete everything from the “Quickbooks Company file” field and past the location you copied from QuickBooks Desktop. Then select Test QuickBooks Desktop Connection you should receive a success popup. Then select Save.