Overview:
There are scenarios where an order may be shipped in multiple packages, each with its own tracking ID. In such cases, Webgility Desktop supports a feature that allows it to update the tracking ID for each shipment at the sales channel accordingly.
Steps to follow:
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Navigate to the Connections, then goto Shipping, and click on Shipping Settings.
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Under the option tab enable the feature to "Update the store every time a shipment is processed."
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Click Save & Continue to apply the changes.
After saving the settings, tracking information will automatically be updated to the store every time you process a shipment for an order in Webgility Desktop.
If the problem persists, contact Webgility Support for further assistance.