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Error converting value 0 to type ‘eCCCloud.Mode.SettingsProfile’.Path”,line 1, position 1

This article provides guidance to Webgility Online users on resolving the error (Error converting value 0 to type ‘eCCCloud.Mode.SettingsProfile’.Path”, line 1, position 1), which typically occurs when Webgility Online encounters a communication issue with the Amazon sales channel. It outlines the steps to reauthorize the Amazon connection, verify successful integration, and adjust optional internet security settings if the issue persists. By following these instructions, users can restore the Amazon channel connection in Webgility Online, enabling smooth order downloads and accurate quantity synchronization.

Error Message:

Error converting value 0 to type ‘eCCCloud.Mode.SettingsProfile’.Path”,line 1, position 1.

 

Cause of the issue: 

This issue usually occurs while communicating with Amazon Channel in Webgility Online.

Steps to fix:

1). Login to Webgility Online:

  • Then navigate to Connections > Amazon > Reauthorize.

  • Click Next

 

3). Authorize Webgility: Upon confirmation and entering Amazon Seller Central login credentials acknowledge the Webgility Online’s application usage and permissions to further initiate the process. Click on next and then it will direct you to Amazon app center where you will asked to Authorize the Webgility app so check the box and click on Confirm.
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4). Verify Successful Connection: Following the preceding instructions, a success pop-up showing a successful reconnection to Amazon should appear in Webgility Online.

Tips:

5). Lower Security levels (Optional): If the issue persists and you are unable to proceed with the connection, you can try lowering the Internet security level under your Internet security settings. You may refer to this article to “Change Internet Explorer Security settings”– http://hs.windows.microsoft.com/hhweb/content/m-en-us/p-6.2/id-c9a5706f-0596-424f-bdfa-59618cb136e2/

6). Try Amazon Seller Central Reconnection (Optional): After making the necessary security configuration adjustments, retry the Amazon connection process. (Note: This step should only be done if following step 5 above).

By following these steps, you should be able to resolve the Amazon connection issue and ensure an effortless order download and quantity synchronization in Webgility Online.