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Unable to download Inventory Asset Account from QuickBooks Online to Webgility Online

This article helps Webgility Online users troubleshoot issues related to the inability to download the Inventory Asset Account from QuickBooks Online into Webgility Online. It addresses situations where the Chart of Accounts has not synced correctly, which prevents proper association of items with the Inventory Asset Account. The article provides clear steps to refresh the data or perform a full download to resolve the synchronization problem.

Troubleshooting:

1). Navigate to Sync Settings > Products.
 

 

2. Select the Refresh icon located at the upper right corner and allow 2-3 minutes for the process to complete. Afterward, review the information again.


3. To initiate downloading data from the beginning, access the dropdown menu before the “Refresh" icon and choose the "Download From Scratch" option.