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How to Resolve Order Conflict When Orders are in the Updates Tab

This article helps Webgility Desktop users resolve order conflicts in  Webgility Desktop that occur when an order is modified after it was first downloaded. It explains how to use the Order Updates feature (the Updates tab) to review, accept, or ignore changes, and if needed, void and re-post transactions in QuickBooks Online or QuickBooks Desktop to maintain accurate accounting.

How to Resolve Order Conflict When Orders are in the Updates Tab

NOTE:  Downloading order updates is not a common practice and requires special use cases.

This feature in Webgility allows you to detect if an order has changed after downloading using selected preset conditions. Once the order has detected an update, you can either Accept or Ignore the updated information.

Steps to configure the order updates feature:

1). In Webgility Software navigate to Connections>Sales channel > Settings> Order Processing> Then under Check for order updates after download> check the online store for any order updates after downloading to Webgility, select “Yes” click on “Options” select the required conditions yous want to detect the updates on the order by checking the box for them select Save and then Save and Continue.

2). Once the required conditions have been enabled then on every order download request Webgility Software will review changes on all the orders (on the basis of preset conditions) which have already been downloaded in Webgility. If an order has detected an update then it will be grayed out in its respective tab. When you see an order grayed out then go to the Updates View, here you will be able to see the updates available on the order and then you can decide what to do with the order and the updated information.

3). You can choose to Ignore the update, leave the order as is, or Accept the updated order

4). If you choose to Accept the update there are two scenerios

  • If order is pending for Quickbooks: This will directly redownload the order with the updated details.
  • If Order is already posted to accounting: In this case you will be prompted to Void the original transaction so you can re-post it with the updated information.

For more details on Updates functionality kindly refer : Updates View in Webgility Desktop