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Troubleshoot Generating a Military Address Label

Troubleshoot Generating a Military Address Label

See a temporary solution for unavailable cities when shipping to a military address.
Webgility Help Center avatar
Written by Webgility Help Center. Updated over a week ago

Symptom

Unable to generate a military address label.

Cause

The destination city may not be available as a military address.

Resolution

  1. If Webgility is open, close Webgility.

  2. Navigate to the following location In Microsoft Windows: C:\Webgility\UnifyEnterprise\xml

  3. Locate and edit the file MilitaryCities.xml.

  4. Add the required city using the same format as other cities in the file.

  5. Restart Webgility.

  6. Submit a ticket to Webgility support to have the city permanently added to the file.

  7. If the file is overwritten by an update, the city may have to be re-added manually.

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