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Troubleshoot Orders Not Imported via CSV File

Troubleshoot Orders Not Imported via CSV File

Solve the issue faced when orders from a CSV file are not being imported.
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Written by Webgility Help Center. Updated over a week ago

Symptom

One or more orders are not imported via a CSV file.

Cause

Typically an extra comma in the CSV file on the line, or lines, associated with any affected order.

Resolution

  1. Open the CSV file.

  2. Find the row with the extra comma and remove it. Note: extra commas are often found in names and address fields.

  3. Save the CSV file.

  4. Import CSV file again.

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