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Error while un-syncing: This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first. Please contact our support desk.

This article provides guidance for Webgility Online users experiencing issues when transactions cannot be un-synced due to their inclusion in a deposit within QuickBooks Online (QBO). When a payment or sales receipt is part of a deposit, QuickBooks Online locks the transaction, preventing edits or deletions. The article outlines the cause of this error and provides step-by-step instructions to resolve it, ensuring users can successfully post or re-sync their orders in Webgility Online.

Error Message -

Error while un-syncing: This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first. Please contact our support desk.

Cause of the issue:

This issue occurs in Webgility Online when attempting to post or un-sync an order that is already tied to a deposit in QuickBooks Online (QBO). 

Resolution Steps - 

Before editing the payment or sales receipt, you must first delete the associated Bank Deposit. Once deleted, you will be able to post or sync the order again in Webgility Online.

Note: This error is only specific to Webgility Online when the deposit for a particular transaction is already posted.

Here’s a step-by-step guide to help you through the process:

  1. Login to Quickbooks online

  2. Click on the Accounting and navigate to “chart of accounts.”

  3. Once the chart of accounts is opened, look up the concerned deposit/withdrawal account.

  4. Click view “register” on the concerned account.

  5. Left-click on the designated entry hit delete and save if prompted post-deletion.

  6. Once done refresh the Webgility Online Tab and wait for a few minutes till the process gets completed. Then re-attempt the order to post to QuickBooks and it will be posted.




Note: Keep in mind that the Delete Line option will only appear if there are multiple payments associated with a single deposit transaction. This ensures that you can manage your records effectively without inadvertently removing unrelated entries.