Amazon Settlement Report Not Posting: Resolving Pending Orders in Webgility Desktop for QuickBooks Integration
This article helps Webgility Desktop users resolve issues posting Amazon settlement reports to QuickBooks Desktop. A common cause is the presence of unpaid or pending orders, which must be posted before the settlement report can sync successfully. The article provides steps to identify and address these orders to complete the posting process.
Why This Happens:
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Some Amazon orders may still be in a pending or ignored status.
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If those orders haven’t been posted to QuickBooks, the settlement report will not reconcile correctly and may fail to post.
How to Resolve the Issue:
1. Identify Pending or Ignored Orders
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If you receive an error stating that an order is pending or in ignored status, log in to your Amazon Seller Central account.
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Locate the specific order and check its current status.
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If the order will not update to a 'Payment complete' status in Amazon but you still want to proceed with reconciliation, you can post it manually.
2. Post Pending Orders to QuickBooks
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In Webgility Desktop, go to the Orders section.
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Select the unpaid or pending orders that haven't been posted.
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Click Post to QuickBooks.
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Wait for the confirmation that posting was successful.
3. Reprocess the Settlement Report
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After all pending orders have been posted to QuickBooks:
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Navigate back to the Settlement Reports section in Webgility Desktop.
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Retry posting the settlement report.
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