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Settlement Error: Re-download the orders. If orders are already posted, undo the posting the orders and re-download

This article explains how to resolve the settlement report posting error by identifying the affected order, undoing its previous posting if necessary, and re-downloading the order with complete information before posting the settlement report again.

Summary

This guide helps you resolve Amazon settlement report posting errors in Webgility Desktop when an affected order needs to be re-downloaded before the settlement report can be posted successfully to QuickBooks.

Symptoms

You may experience the following:

  • Settlement report posting stops at Step 2 of 10 – Re-download the partially settled order.
  • The settlement report cannot be posted to QuickBooks.
  • Webgility prompts you to re-download one or more orders.

Error message:

“Re-download the orders. If orders are already posted, undo the posting of the orders and re-download.”



Root Cause

This issue may occur when:

  • An order was downloaded and posted to QuickBooks while it was still Pending on Amazon.
  • The order was downloaded before all required information was available.
  • The order needs to be re-downloaded to retrieve the latest information from Amazon.

Resolution

Step 1: Identify the Affected Order
  1. Open Webgility Desktop.
  2. Go to Settlement/Payouts.
  3. Select the settlement report that is showing the posting error.

  4. Click View Transactions.
  5. Identify the order associated with the error.

Step 2: Undo the Previous Order Posting

If the affected order has already been posted to QuickBooks:

  1. Go to the Posted Orders or Archive tab.
  2. Search for and select the affected order.
  3. Click Undo Sync or Undo Posting.
  4. Confirm the action.

Note: Only undo the posting for the affected order(s). Do not undo unrelated orders.

Step 3: Re-download the Order

After undoing the previous posting:

  1. Re-download the affected order from Amazon.
  2. Verify that the order contains all required information.
  3. Confirm that the order is available in Webgility and ready to post.

Step 4: Post the Settlement Report

Once the affected order has been successfully re-downloaded:

  1. Return to the affected settlement report.
  2. Select the report.
  3. Click Post to QuickBooks.
  4. Verify that the settlement report posts successfully.

If the Issue Persists

If the error continues:

  • Click View Transactions on the settlement report.
  • Verify that all affected orders have been re-downloaded.
  • Confirm that the orders contain complete information.
  • Retry posting the settlement report.

If you still need assistance, contact Webgility Support at support@webgility.com.