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Amazon channel inventory fails to sync automatically through the Scheduler

This article helps Webgility Desktop users troubleshoot a known issue in Webgility Desktop where Amazon store inventory fails to sync automatically through the Scheduler, even though other sales channels like eBay or BigCommerce continue to sync successfully.

Overview

A known issue may occur where the Amazon store inventory fails to sync automatically via the scheduler in Webgility Desktop, while other sales channels (e.g., eBay, BigCommerce) continue syncing as expected.

Root Cause

  • The failure was caused by an outdated version of Webgility Desktop.

  • The issue is specific to the Amazon store integration and does not impact other connected channels.

Resolution Steps

Step 1: Identify the Affected Channel

  • Verify if the sync issue is limited to the Amazon store.

  • Use sync logs or recent job history to confirm channel-specific behavior.

Step 2: Update Webgility Desktop

Post-Resolution Actions

Step 1: Check Scheduler Logs

  • Navigate to the log directory:
    C:\Webgility\UnifyEnterprise\Scheduler log

  • Open the latest log file and confirm whether Amazon sync jobs are executing successfully.

Step 2: Perform Manual Sync (if required)

  • Open Webgility Desktop.
  • Go to: Products > Price/Quantity Out of Sync

  • Select the affected items.

  • Click Sync to manually push inventory updates to Amazon.

Notes

  • Ensure the system scheduler service is running post-update.